Shopping for furniture can be a big investment, and finding the perfect piece is not always easy. Whether it’s a sofa that doesn’t quite fit your space or a dining table that isn’t the right color, returning furniture can sometimes be necessary. Rooms To Go is a well-known furniture retailer offering a wide selection of home furnishings, but understanding their return policy is crucial before making a purchase. The company has specific guidelines on returns, exchanges, and refunds, and knowing these policies can help you avoid unexpected fees or denied requests.
In this guide, we’ll break down Rooms To Go’s return policy in 2025, covering everything from time limits to restocking fees and how to initiate a return. Whether you’re a new customer or a long-time shopper, this article will help you navigate the return process with ease.
How Long Do You Have to Return an Item to Rooms To Go?
Rooms To Go has a relatively strict return window compared to other furniture retailers. In most cases, customers must initiate a return within 48 hours of receiving their furniture. This short window means that if you are unsatisfied with your purchase, you need to act quickly.
If you purchased an item online or through delivery, the 48-hour period begins once the item arrives at your home. For in-store purchases, the return timeframe starts from the moment you complete your transaction. It is important to inspect your furniture immediately upon arrival to ensure there are no defects, damages, or discrepancies from what you expected. If you wait too long, you may not be eligible for a return or refund.
Rooms To Go is not as lenient as some other retailers, which allow returns within 30 or even 90 days. Their short return window is designed to prevent excessive returns and ensure that all products remain in top condition. If you believe your item is damaged or defective, you should report it as soon as possible to improve your chances of a successful return.
What Are the Conditions for Returning an Item?
Rooms To Go enforces several conditions that must be met for a return to be approved. First and foremost, the item must be in brand-new condition with no signs of use, stains, or damage. If the furniture has been assembled, used, or altered in any way, the company may refuse the return request.
Additionally, the item must be in its original packaging, including all accessories and documentation. If you have already discarded the box or protective wrapping, your return may not be accepted. This is because Rooms To Go aims to resell returned items in perfect condition, and missing packaging makes that difficult.
Another key condition is that the return must be made from the original delivery address. If you have moved since purchasing the item, Rooms To Go may not approve your return. It is best to check with customer service if you are unsure whether your return will be accepted under these conditions.
Are There Any Restocking Fees or Charges?
Yes, Rooms To Go charges a restocking fee for most returned furniture. While the exact fee varies, it is typically around 15% of the purchase price. This means that if you bought a $1,000 sofa, you could lose $150 just for returning it.
In addition to restocking fees, you may also be responsible for return shipping costs. If you are returning a large item, these fees can be significant, as furniture deliveries often require special transportation. Rooms To Go does not offer free return shipping in most cases, so be prepared to cover the cost of sending your item back.
There are exceptions to these fees if the return is due to a manufacturer defect or damage caused during delivery. In these cases, Rooms To Go will typically waive the restocking fee and cover return shipping. However, customers must provide evidence, such as photos, to support their claim.
How to Start a Return with Rooms To Go
If you need to return an item to Rooms To Go, the first step is to contact their customer service department. You can do this by calling their helpline or visiting a physical store. When reaching out, be prepared to provide your order number, purchase receipt, and photos (if applicable).
Once your return request is approved, Rooms To Go will provide instructions on how to proceed. If your furniture was delivered, they may schedule a pickup, or they may ask you to bring it to the nearest store location. Be sure to follow all instructions carefully to ensure a smooth return process.
For in-store returns, customers must bring the item along with their original receipt. Without proof of purchase, the return may not be accepted. Also, remember that refunds may take several days to process, depending on the payment method used.
Can You Exchange an Item Instead of Returning It?
Yes, Rooms To Go does offer exchanges, but the process follows similar rules as returns. If you are unsatisfied with a piece of furniture, you can request an exchange within 48 hours of receiving the item. However, exchanges are subject to product availability, and you may need to wait if the replacement item is out of stock.
If the new item you select is more expensive, you will need to pay the difference. If it is cheaper, Rooms To Go may issue a partial refund or store credit. Just like returns, exchanged items must be in brand-new condition and in their original packaging.
Keep in mind that restocking fees and delivery charges may still apply for exchanges. If you want to avoid additional costs, consider visiting a showroom before purchasing to ensure the furniture meets your expectations.
Can You Return a Mattress to Rooms To Go?
Mattresses are treated differently than other furniture pieces when it comes to returns. Many mattress brands sold at Rooms To Go come with their own warranties and trial periods, so the return policy can vary. Some mattresses are non-returnable once removed from their packaging, while others may allow returns within a limited timeframe.
Customers interested in returning a mattress should check the specific policy of the brand they purchased. Additionally, hygiene regulations often prevent used mattresses from being returned unless there is a manufacturing defect. It is always a good idea to read the fine print before buying a mattress to avoid surprises later.
Frequently Asked Questions (FAQ)
1. Can I return an item after 48 hours?
Unfortunately, Rooms To Go does not allow returns beyond the 48-hour window unless the item is defective or damaged.
2. Does Rooms To Go offer refunds?
Yes, but refunds are subject to restocking fees and may take several days to process.
3. What happens if my furniture arrives damaged?
If your furniture is damaged upon delivery, report it immediately. Rooms To Go may offer a replacement, repair, or refund.
4. Can I return a custom order?
Custom orders and special-request items are usually non-returnable. Be sure to confirm this before purchasing.
5. Do I need my receipt to return an item?
Yes, proof of purchase is required for all returns and exchanges.
Conclusion
Rooms To Go’s return policy in 2025 remains strict, with a short 48-hour return window and restocking fees on most items. Customers must ensure that their furniture is in perfect condition and still in its original packaging to qualify for a return or exchange. While the process can be costly, understanding the terms beforehand can help you avoid unnecessary expenses. If you’re unsure about a purchase, take extra time to measure your space, review product details, and check showroom samples before committing. By following the guidelines in this article, you can make smarter furniture purchases and handle returns with confidence.
